There is an agreement between KitsandParts and Linoobs that problems with the Brick SDR, SMART PA or enclosure are diagnosed in the Brick SDR Telegram channel before returning any of these products to KitsandParts. If you believe there is a problem with your Brick SDR or related hardware product, the expected process is:
- Post your problem to the Brick SDR Telegram channel. This should happen within 45 days of shipment. Include your date of shipment in your post.
- Wait for responses. Since this is a volunteer group, responses may take up to one week. If your issue appears resolved, you may not see additional responses. Ask again if unclear.
- Follow the advice in the responses. Many of the perceived problems turn out to be operator error. It can be challenging to setup the software and network.
- Only ship your Brick SDR or related products back to KitsandPartsif instructed by Linoobs or KitsandParts. Any unsolicited packages sent to KitsandParts or Linoobs will be returned unopened.
- You can choose to be reimbursed for return shipping costs.
- If there is no response or resolution in the Brick SDR Telegram channel after 45 days of shipment, contact KitsandParts directly to initiate the KitsandParts warranty process within 60 days of shipment.
- If your problem occurs after 45 days of shipment, but within 60 days of shipment, contact both the Brick SDR Telegram channel and KitsandParts as described above. During this 15 day window, we will all work together to resolve your problem with possible flexibility.
This whole process may take up to 8 weeks. Be patient and kind. Remember this is a small operation with mainly volunteer support.
KitsandParts does configuration and screening tests before shipping, and does not ship defective boards. Sometimes things break during shipping or after some more extended use.